BetMGM Casino Privacy Policy

At BetMGM, we respect your privacy and are committed to protecting the personal information you share with us. This BetMGM Casino Privacy Policy explains how we collect, use, store and disclose your data when you register an account, use the betmgm app, place wagers, or otherwise interact with our services in Ontario and Alberta. By creating an account or using betmgm login credentials to access our platform, you agree that we may process your data as described below. If you do not agree with any part of this policy, you should not use our services.

Information We Collect

We collect information directly from you and automatically through your use of BetMGM Casino. We gather this data to verify your identity, operate your account, process transactions and comply with our licensing obligations under the AGCO and AGLC.

• We collect registration details such as your name, date of birth, address, email address and phone number when you sign up for BetMGM Canada.
• We collect identity verification data, including government-issued ID and proof of address, processed through Jumio, TransUnion Canada and Equifax Canada, to confirm you meet the minimum age and residency requirements.
• We record your financial information, including payment card details, Interac e-Transfer information and transaction history, whenever you make a deposit or request a withdrawal.
• We log your gameplay activity, wagering patterns, bonus code usage and betmgm bonus code redemptions to manage promotions and monitor responsible gambling indicators.
• We collect technical data such as your IP address, device type, browser information and geolocation data every time you use the betmgm app or access our platform through betmgm ontario login or betmgm login ontario.
• We retain records of your customer support communications, including live chat transcripts, emails and phone calls.

How We Use Your Information

We use the information we collect to provide, maintain and improve our services. Our platform relies on this data to authenticate every betmgm casino login, process deposits and withdrawals, and manage your participation in BetMGM Rewards.

• We use your data to verify your age and location before allowing real money play, since our betmgm casino - real money services are restricted to players physically present in Ontario or Alberta.
• We use your information to apply the correct betmgm promo code, betmgm sign up bonus or betmgm casino bonus code to your account and to track wagering requirements attached to any offer.
• We use transaction and gameplay data to detect fraud, prevent underage access and enforce our self-exclusion and responsible gambling programs.
• We use your contact details to send account notifications, security alerts and, where you have consented, marketing communications about betmgm promo offers and new products.
• We use aggregated and anonymized data to analyze trends across our betmgm online casino, betmgm poker room and sportsbook offerings.

Cookies and Tracking Technologies

We use cookies, pixels and similar technologies on our website and within the betmgm ontario app and betmgm casino app ontario to recognize returning users, remember your preferences and measure the performance of our services. Our cookies help us keep you securely logged in between sessions so you do not need to repeat your bet mgm login every time you visit. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit functionality, including automatic bet mgm sportsbook app authentication.

How We Share Your Information

We do not sell your personal information. We may share your data with the following categories of recipients as necessary to operate BetMGM Casino lawfully and securely:

• We share information with iGaming Ontario, the Alberta Gaming, Liquor & Cannabis Commission and other regulators as required by our licensing conditions.
• We share data with identity verification providers, including Jumio, TransUnion Canada and Equifax Canada, to confirm eligibility to use our services.
• We share information with payment processors and financial institutions to complete deposits made through PayPal, Apple Pay, Interac e-Transfer and other approved methods.
• We share data within the Affiliate Group, comprising MGM Resorts International, Entain plc and BetMGM, for account administration, loyalty program integration with MGM Rewards, and fraud prevention.
• We may disclose information where required by law, court order, or to protect the rights, property or safety of BetMGM, our players or the public.

Data Security

We maintain administrative, technical and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure or destruction. We encrypt sensitive data transmitted between your device and our servers, whether you access our services through a desktop browser or the betmgm casino app. While we work continuously to protect our systems, no method of transmission or storage is completely secure, and we encourage you to use a strong, unique password for every bet mgm casino log in.

Data Retention

We retain your personal information for as long as your account remains active and for a further period after closure as required by Ontario and Alberta gaming regulations, tax laws and anti-money-laundering obligations. Where you request account closure, we may retain certain records, including transaction history and identity verification documents, to satisfy our regulatory and audit responsibilities.

Your Privacy Rights

We recognize that you have rights regarding the personal information we hold about you. Subject to applicable Canadian privacy law, you may:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information in your account profile.
• Withdraw consent to marketing communications at any time by using the [email protected] address or the unsubscribe link in our emails.
• Request that we restrict or delete certain personal information, subject to our regulatory retention obligations.

To exercise any of these rights, you can contact our Customer Care team through the Help & Customer Care portal, by phone, or by writing to BetMGM Canada Inc., P.O. Box 1010, First Canadian Place RPO, Toronto ON M5K 1P2.

Children's Privacy and Age Restrictions

Our services are strictly limited to individuals who meet the minimum legal age in their province — 19 in Ontario and 18 in Alberta. We do not knowingly collect personal information from anyone below these age thresholds, and we use identity verification checks at registration to confirm eligibility before granting access to betmgm casino ontario login credentials.

International Data Transfers

Because we operate as part of the Affiliate Group alongside MGM Resorts International and Entain plc, certain personal information may be processed or stored outside Canada, including at facilities in the United States. Where this occurs, we take appropriate steps to ensure your data continues to receive a comparable level of protection.

Changes to This Policy

We may update this BetMGM Casino Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We will post the revised policy on our website with an updated effective date, and material changes will be communicated through your registered email address or through a notice on our platform.

Contact Us

If you have questions about this policy or how we handle your personal information, we encourage you to contact us through the following channels:

• Ontario Customer Care: +1-343-488-5355
• Alberta Customer Care: +1-732-268-1930 or [email protected]
• Accessibility inquiries: [email protected]
• Marketing opt-out requests: [email protected]
• Correspondence: BetMGM Canada Inc., 88 Queens Quay West, Suite 2500, Toronto ON M5J 0B8