Play Responsibly at BetMGM Casino

At BetMGM, we want every visit to BetMGM Casino — whether through our desktop site, the Bet MGM app or our dedicated BetMGM Ontario app — to remain an enjoyable form of entertainment. We are licensed to operate in Ontario through iGaming Ontario (iGO) and the Alcohol and Gaming Commission of Ontario (AGCO), and in Alberta through the Alberta iGaming Corporation (AiGC) and the Alberta Gaming, Liquor & Cannabis Commission (AGLC). As part of these licences, we are required to, and genuinely want to, put responsible gaming at the centre of everything we offer, from slots and live dealer tables to sports betting and our BetMGM poker room.

Our Commitment to Responsible Gaming

We at Bet MGM Casino recognise that for a small number of players, gambling can stop being fun and start becoming a problem. That is why our BetMGM online casino is built with safeguards designed to help you stay in control of your time and money. Our BetMGM login process, account dashboards and cashier pages all include direct access to responsible gaming tools, and our Customer Care team is trained to recognise signs of harm and respond with empathy rather than judgement.

We provide clear, accessible information about the risks of gambling on every platform we operate.
We never encourage a player to chase losses through a BetMGM bonus code, promo code or any other incentive.
We monitor account activity for patterns that may indicate a developing problem.
We train our support staff to discuss responsible gaming concerns without stigma.

Age Verification and Eligibility

Our BetMGM Casino - Real Money services are strictly limited to players who meet the provincial minimum age: 19 in Ontario and 18 in Alberta. We verify identity at registration through Canadian credit bureaus and, where necessary, government-issued ID and proof-of-address checks. Anyone who is underage, self-excluded, subject to a court order, or listed on a provincial exclusion register is barred from using our BetMGM Casino login or any Bet MGM login credentials, and accounts identified as belonging to restricted persons are closed immediately.

Tools to Help You Stay in Control

We give every player practical tools to manage their activity across our BetMGM online casino, sportsbook and poker room. These are available whether you play on the web, through the Bet MGM sportsbook app, or via our BetMGM casino app ontario players use daily. You do not need to wait for a problem to appear before using them — we encourage everyone to set limits as a normal part of responsible play.

Deposit limits: we let you cap how much you can add to your account daily, weekly or monthly.
Wager and loss limits: we allow you to restrict how much you stake or lose over a chosen period.
Session time limits: we can notify you or log you out automatically once a set playing time is reached.
Reality checks: we display pop-up reminders showing time spent and money wagered during a session.
Temporary timeouts: we can pause your account for a period you choose, from a day to several months.
Self-exclusion: we offer a formal programme to close your account for an extended or permanent period.

Once a limit is set, we do not allow it to be increased immediately; any request to raise a limit is subject to a cooling-off period, while requests to lower a limit take effect right away. This applies equally whether you manage your account from our BetMGM app or through your Bet MGM login on desktop.

Self-Exclusion Program

Our BetMGM Casino self-exclusion programme allows you to close your account across our full range of products, including casino games, our Bet MGM casino app, sportsbook and poker room, for a period you select. While self-excluded, we suspend all marketing communications, block access to your BetMGM login, and prevent you from opening a new account. Self-excluded players are not eligible for BetMGM Rewards benefits, birthday offers, or any new BetMGM Casino bonus during the exclusion period. If you believe you may need this option, we ask that you contact our Customer Care team directly rather than attempting to manage it informally.

Recognizing the Signs of Problem Gambling

We encourage you to reflect honestly on your play. Warning signs we ask every player at BetMGM Canada to watch for include:

Spending more time or money than you intended, including through repeated use of a BetMGM promo code to keep playing.
Borrowing money, hiding activity, or neglecting responsibilities because of gambling.
Chasing losses in the hope of winning back money already spent.
Feeling anxious, irritable or preoccupied when you are not playing.
Gambling to escape stress, sadness or other difficult emotions.

If any of these describe your experience, we strongly encourage you to use our account controls or reach out to independent support services listed below.

Support Resources in Ontario and Alberta

We work alongside independent, government-backed organisations that offer free, confidential help across Canada. These resources are available regardless of which BetMGM Casino product you use, whether that is our sportsbook, our BetMGM poker tables or our slots and live dealer games.

ConnexOntario: 1-866-531-2600, available 24/7 for confidential problem gambling support in Ontario.
Responsible Gambling Council: independent Canadian charity offering education and support tools.
AGLC GameSense: Alberta's provincial responsible gambling information and advisory service.
iGaming Ontario (iGO): 90 Sheppard Avenue East, Suite 310, Toronto, 416-326-8283 or 1-833-554-4263, [email protected].

We at BetMGM also make it easy to reach our own Customer Care team 24/7 through live chat, phone or email if you have concerns about your play, your account, or how our responsible gaming tools work.

Access Controls and Restricted Persons

Our BetMGM Casino ontario login and Alberta platforms are not available to certain categories of people regardless of age or location, including officers and employees of the Affiliate Group, staff of the AGCO, AGLC, AiGC and iGO, individuals in an active self-exclusion process, and anyone previously banned from an MGM-affiliated brand. We apply the same restrictions consistently across our website, our BetMGM app and any BetMGM ontario app installation, and we regularly review accounts to enforce these limits.

Getting Help

We are here for you at every step. If you have questions about deposit limits, self-exclusion, or any other responsible gaming feature on BetMGM Casino, please contact our Customer Care team through live chat, by phone, or by email, and we will respond promptly and without judgement. Choose Bet MGM knowing that we take your wellbeing as seriously as your entertainment, and that our commitment to responsible gaming stands behind every game, every bet and every BetMGM login you make.

Content updated: August 26, 2026